FAQs
ETHICS AND SUSTAINABILITY
Are your products suitable for vegans?
Yes. All VERDEN & VOTARY products are vegan friendly. None of our products contain any animal derived ingredients. VOTARY products are cruelty free.
Are your products cruelty-free?
We do not test any of our ingredients, formulas or finished products on animals. We ensure our products are cruelty-free every step of the way.
Are you owned by a company that tests on animals?
No. VERDEN & VOTARY are owned by our two co-founders Arabella Preston and Charlotte Semler who are committed to never testing on animals.
Is your packaging recyclable?
All of our outer paper and card packaging is recyclable.
Our box manufacturers are FSC certified, and they support the World Land Trust to offset any emissions produced during manufacture.
We use recyclable glass bottles which also work to preserve our luxurious oils from over-exposure to sunlight and heat. The glass pipette vials can be carefully separated and put in glass recycling. Our plastic pumps are currently not recyclable and we are looking into alternatives.
Our products are packed using brown recyclable paper.
Our gift boxes are packed with recyclable shredded paper.
Where are the products manufactured?
100% of our core product manufacture across both brands, is within the UK. This is a strategic sourcing decision taken by the company in order to reduce emissions through transportation.
Through this position we are also able to support local small-medium businesses.
Do you offer mini hotel amenities?
We have made the decision to only offer refillable 500ml bottles, and 5l refill jugs as a sustainability choice to reduce single or minimal use packaging.
Do you offer sachet samples
We have made the decision to phase out sachets from VOTARY and we do not offer these for VERDEN products. This is a sustainability decision to reduce single use packaging.
FORMULAS
Are your products organic?
VOTARY products are made from a combination of organic and non organic oils and botanical actives, with our priority being the quality of each ingredient. Some of our chosen oils and ingredients are not available organically, or are of inconsistent quality when organic. We hand-pick the best quality ingredients for the best possible results.
VERDEN products are not organic.
Can your products be used during pregnancy?
VERDEN Bath Oils are not suitable for use in pregnancy. All VERDEN products contain 3% or less of essential oils. Some women prefer to avoid essential oils and fragrance completely during pregnancy. We always recommend checking with your health practitioner.
VOTARY Intense Night Oil and Intense Eye Oil contain retinoid which should not be used during pregnancy. All VOTARY skincare contains less than 2% essential oils, with the exception of Hydrating Body Oil, Body Treatment Oil and Antidote Night Oil. Some women prefer to avoid essential oils and fragrance during pregnancy.
If you wish to avoid fragrance allergens and essential oils our Super Seed Serum, Super Seed Facial Oil, Super Seed Nutrient Cream, Radiance Reveal Mask, Daily Apple Toner, Nutrient Cream Light, Brightening Hyaluronic Serum and Super Sensitive Cleansing Cream do not contain any.
VERDEN pH
VERDEN body products are carefully formulated to match the pH of your skin.
VERDEN Hand and Body Wash has a pH of 5.0-5.5.
VERDEN Hand and Body Balm has a pH of 5.0-5.5.
Do VERDEN products contain parabens or sulphates?
VERDEN products are free from parabens and free from SLS, and ALS.
We have updated the VERDEN wash formulations to improve the products’ fragrance performance and stability. The foaming base has been changed to include SLES. This ingredient change delivers similar skin-kind benefits to the previous formulation but with improved performance. VERDEN Hand and Body Wash still contains the same glycerin and pumpkin seed conditioning ingredients to leave skin clean, soft and cared for. The new formulation has been boosted with the addition of anti-oxidant and moisturising vitamin E (tocopherol) to elevate hydration further.
ALLERGEN ADVICE
Do your products contain sesame seeds?
VERDEN products do not contain sesame seeds, but our oils are bottled in an environment which also handles sesame. For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.
VOTARY products do not contain sesame seeds, but our oils are bottled in an environment which also handles sesame. For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.
Are VERDEN products gluten free?
All VERDEN Balms may contain gluten as the oat extract used may contain gluten.
VERDEN Washes and Bath Oils are gluten free and suitable for coeliacs.
For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.
Are VOTARY products gluten free?
VOTARY products, including Super Seed Nutritional Supplement are gluten free and suitable for coeliacs.
Exceptions to this are Super Seed Serum and Intense Overnight Mask which may contain gluten, as the oat extract used may contain gluten.
Do VERDEN products contain nut oil?
VERDEN products contain ingredients derived from coconut.
VERDEN products do not contain any other nut ingredients.
However, VERDEN products are bottled in facilities which handle other products which may contain nut allergens.
For a full, detailed breakdown of what each VERDEN product contains, please consult the ingredients list on each product page of the website.
Do VOTARY products contain nut oil?
Yes, some do.
VOTARY Body Treatment Oil contains macadamia nut oil.
Beauty Drops contain hazelnut oil.
VOTARY Intense Eye Oil, Antidote Night Oil, and Tinted Lip Gloss contain sweet almond oil. Tinted Lip Gloss contains soybean oil.
VOTARY Super Seed Nutrient Cream, Pillow Spray, Tinted Lip Gloss and Intense Overnight Mask contain coconut oil which is classified as a nut, a fruit and a seed. Check NCL.
Some VOTARY products contain an emollient, cetearyl alcohol, which may be sourced from coconut or palm oil. Cetearyl alcohol is found in Super Seed Nutrient Cream, Super Seed Serum, Intense Overnight Mask, Radiance Reveal Mask and Natural Glow Day Cream.
VOTARY skincare is bottled in facilities which handle other products which may or may not contain other allergens.
For a full, detailed breakdown of what each VOTARY product contains, please consult the ingredients list on each product page of the website.
Do VERDEN products contain palm oil?
Palm oil derivatives are present within some ingredients used in the Balms and one ingredient used in the Wash. Every ingredient we use is RSPO certified. We continue to work with all our suppliers to source only the most environmentally responsible ingredients in keeping with our vegan and cruelty-free status.
Do VOTARY products contain palm oil?
Palm oil derivatives are present within one or two ingredients we use in Super Seed Nutrient Cream and Super Seed Serum and Intense Overnight Mask. Every ingredient we use is RSPO certified. We continue to work with all our suppliers to source only the most environmentally responsible ingredients in keeping with our vegan and cruelty-free status.
Are any VERDEN products free from fragrance allergens?
VERDEN roots itself in natural fragrance. Our products contain natural essential oils.
Are any VOTARY products free from fragrance allergens?
Free from fragrance allergens is the accurate way to say fragrance-free. Super Seed Facial Oil, Super Boost Night Drops, Super Seed Serum, Super Seed Nutrient Cream, Radiance Reveal Mask, Nutrient Cream Light, Super Sensitive Cleansing Cream are all free from fragrance allergens and are designed to be used on even the most sensitive and delicate skin.
Should I wear an SPF daily if I am using VOTARY?
Do VERDEN products contain parabens or sulphates?
VERDEN pH
ALLERGEN ADVICE
Do your products contain sesame seeds?
Do VOTARY products contain nut oil?
Do VOTARY products contain palm oil?
Are VOTARY products gluten free?
Can I use VOTARY if I have eczema, rosacea or psoriasis?
Can I use VOTARY if I am using Roaccutane?
Do VERDEN products contain nut oil?
Do VERDEN products contain palm oil?
Are VERDEN products gluten free?
Can I use VERDEN if I have eczema, rosacea or psoriasis?
Are any VERDEN products free from fragrance allergens?
VERDEN STORAGE AND USAGE
How should I store my products?
How long do products last after opening?
How long do VERDEN products last after opening?
SHIPPING AND RETURNS
Do you offer free shipping?
How do I return or exchange a product?
PAYMENT
How can I pay?
WORKING WITH VERDEN & VOTARY
Do you collaborate with bloggers and social media influencers?
Shop
Legal
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VOTARY/VERDEN
Block 7 Units 1-3
Vestry Road
Sevenoaks
TN14 5EL
UK
Payment methods© 2024,Verden B2B| VERDEN Ltd. Registered in England and Wales. Company number 13266075.
Can I use VERDEN if I have eczema, rosacea or psoriasis?
All skins are different and we suggest patch testing on a small area of your body over several days to see how your skin reacts. If you buy a VERDEN product and it does not suit your skin, you can return it to us within 28 days for a full refund. (*We do not refund the cost of postage.)
Can I use VOTARY if I have eczema, rosacea or psoriasis?
We have many customers who have found VOTARY to be transformational if they have these issues. However, all skins are different and we suggest patch testing on a small area of your neck over several days to see how your skin reacts. Our Super Seed Facial Oil, Super Seed Nutrient Cream, Super Boost Night Drops and Super Seed Serum are free from fragrance allergens and are the best place to start. If you buy a VOTARY product and it does not suit your skin, you can return it to us within 14 days for a full refund. (*We do not refund the cost of postage.)
Can I use VOTARY if I am using Roaccutane?
Roaccutane can make skin dry and sensitive. Any fragranced products – even naturally fragranced ones – are best avoided. Our Super Seed Facial Oil and Super Seed Nutrient Cream are fragrance-free and so can be used by Roaccutane users but we suggest careful patch testing on an area of your neck for a few days first.
STORAGE AND USAGE
How should I store my products?
We recommend keeping products out of direct sunlight and away from heat sources.
How long do products last after opening?
VERDEN products last for 12 months after opening.
VOTARY products have an open jar symbol which tells you the recommended number of months within which the product should be used after opening, provided the product has been stored under normal conditions and not exposed to extreme temperatures. For example (6M) means you should replace this product 6 months after first opening.
How long do VERDEN products last after opening?
Not at all. Natural raw ingredients can vary greatly in colour and fragrance. We make all our products in small, fresh batches. This means that there can sometimes be slight differences in colour and fragrance which is in keeping with their natural origins.
SHIPPING AND RETURNS
Do you offer free shipping?
We offer FREE UK Shipping with orders over £250. For more details please visit our Shipping Policy.
How do I return or exchange a product?
Please visit our Shipping Policy page for details.
PAYMENT
How can I pay?
We accept the following forms of payment on our website:
- Visa
- Mastercard
- American Express
- Apple Pay
- Android Pay
If you have Net Terms, invoices will be payable by bank transfer with details listed on your Invoice.
TESTER POLICY
Do you offer Testers?
We may choose to offer Testers of the retail product sizes on a case by case basis. Usually this will be possible quarterly and only with an order of 24 units or more of the corresponding product. Please get in touch with hello@verden.world to request and include all order details.
Do you offer FOC Samples
We do not offer FOC samples, please get in touch with wholesale@votary.co.uk with details of your request, we may be able to provide a discount code for the retail website.
GET SOCIAL WITH VERDEN & VOTARY
Do you collaborate with bloggers and social media influencers?
We work with a small selection of bloggers and social media influencers. We would be delighted to add your details to our PR waiting list, which we check regularly.